Practice Support Services

Wake AHEC Practice Support Services has assisted over 260 practices since 2010 with services to help create a profitable and productive healthcare practice while achieving better patient outcomes and a higher level of patient satisfaction. We offer direct, individualized, on-site services to primary and specialty care practices that seek to pursue proven, practice-based strategies to improve care delivery and achieve success in value-based payment initiatives.

Our Partners

Provider Transition to Medicaid Managed Care
NC AHEC has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help transition healthcare providers to Medicaid Managed Care. We are providing on-site comprehensive Medicaid Managed Care education and assistance to healthcare providers across the state. More information and resources are also available on the NC Medicaid playbook website for providers.

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering two monthly evening webinar series to help prepare providers, practice managers, and quality managers for Medicaid Managed Care going live on July 1, 2021.  Registration information is available here.

The Medicaid Managed Care webinar series on the Advanced Medical Home (AMH) program will provide Medicaid primary care practice staff and clinicians with more information on North Carolina’s AMH model and how to function at the highest AMH Tier possible when Medicaid Managed Care goes live in July 2021.

NC HealthConnex
NC AHEC has also partnered with NC HIEA to provide NC HealthConnex training. NC HealthConnex is the state designated health information exchange that will enable you to more effectively manage population health and clinical outcomes. With NC HealthConnex, you can access your patients’ comprehensive records across multiple providers and review labs, diagnostics, history, allergies, medications, and more. You can eliminate duplicative testing, make more efficient and accurate diagnoses, and improve coordination across all levels of care.  Request Training by submitting this form.

More information and resources are available on the NC HIEA and NC AHEC partnership webpage

NC HIEA and NC AHEC are offering a library of virtual training modules to orient providers to NC HealthConnex. Providers can register for a series of video trainings, each providing an orientation to the features and services available at no cost. In the midst of a pandemic, these modules offer a stress-free method of receiving training and staying up-to-date on all applications within NC HealthConnex. You may register for the trainings on the NC HIEA and NC AHEC partnership webpage.

practice support

Wake AHEC Practice Support Offers Coaching in:

Promoting Interoperability Program (EHR Incentive Program/Meaningful Use)

Quality Payment Program-Merit-Based Incentive Payment System (MIPS)

Benefits from Achieving Programs:

Quality Improvement/Practice Transformation

Wake AHEC Practice Support is committed to supporting primary care practices, and recognizes the vital role they play in the health of our region. We understand the challenges practices face as government and private payors shift from fee-based to value-based reimbursement. We offer free practice facilitation to collaborate with practices and improve strategies in one or more of the following focus areas:


  • Enhanced Access to Care
  • Optimized Patient Visits
  • Patient Empanelment

Care Coordination

  • High Risk Patient Management
  • Transitions of Care Management

Optimal Use of Health Information Technology

  • Population Management
  • Optimization of EHR and Practice Management

Team Based Relationships

  • Team Member Roles
  • Team Training
  • Standardized Practices

Quality Improvement

  • Pulling and Understanding Quality Measure Reports
  • Completing PDSA Cycles
  • Understanding Improvement Methodologies

Evidence Based Care

  • Use of Comprehensive Guidelines-Based Data for Clinical Decision Making
  • EHR and Work Flow Optimization

Patient and Family Engagement

  • Shared Decision Making
  • Measuring Physical and Behavioral Health Outcomes
  • Collecting and Incorporating Patient and Family Feedback
  • Effective Communication

Additional Resources and Training