Practice Support Services

Wake AHEC Practice Support Services has assisted over 260 practices since 2010 with services to help create a profitable and productive healthcare practice while achieving better patient outcomes and a higher level of patient satisfaction. We offer direct, individualized, on-site services to primary and specialty care practices that seek to pursue proven, practice-based strategies to improve care delivery and achieve success in value-based payment initiatives.

practice support

Wake AHEC Practice Support Offers Coaching in:

Promoting Interoperability Program (EHR Incentive Program/Meaningful Use)

Quality Payment Program-Merit-Based Incentive Payment System (MIPS)

Benefits from Achieving Programs:

Quality Improvement/Practice Transformation

Wake AHEC Practice Support is committed to supporting primary care practices, and recognizes the vital role they play in the health of our region. We understand the challenges practices face as government and private payors shift from fee-based to value-based reimbursement. We offer free practice facilitation to collaborate with practices and improve strategies in one or more of the following focus areas:


  • Enhanced Access to Care
  • Optimized Patient Visits
  • Patient Empanelment

Care Coordination

  • High Risk Patient Management
  • Transitions of Care Management

Optimal Use of Health Information Technology

  • Population Management
  • Optimization of EHR and Practice Management

Team Based Relationships

  • Team Member Roles
  • Team Training
  • Standardized Practices

Quality Improvement

  • Pulling and Understanding Quality Measure Reports
  • Completing PDSA Cycles
  • Understanding Improvement Methodologies

Evidence Based Care

  • Use of Comprehensive Guidelines-Based Data for Clinical Decision Making
  • EHR and Work Flow Optimization

Patient and Family Engagement

  • Shared Decision Making
  • Measuring Physical and Behavioral Health Outcomes
  • Collecting and Incorporating Patient and Family Feedback
  • Effective Communication

Additional Resources and Training