Before reporting a problem with an online learning
presentation, check below. Many
common problems have easy solutions you can do yourself:
-
Clear your Web browser's cache.
-
Use a wired (Ethernet)
connection instead of a wireless one.
-
Make sure your
computer's software is current by using Windows Update
or Software Update (on Macs).
For a Mediasite Presentation:
For your reference, we suggest you review and print the
Mediasite
System Requirements & Troubleshooting PDF and embedded documents. This document contains valuable
information about common problems and troubleshooting tips.
Finally, play our
test presentation,
Mediasite Controls and Registration Process. If this presentation works or does
not work for you, it could be an important clue for us when working out
what's going wrong.
For an Infinite Conferencing (IC) Presentation:
System Requirements:
-
Internet connection speed of 128 Kbps or
higher
- (DSL or higher)
- Microsoft Windows XP/Vista/7
or Server2003
-
Internet
Explorer 8, 7, 6, Netscape 7.0+, Firefox
1.0+ browser
-
Mac OS X
with Firefox or Apple Safari
-
Cookies and Scripting enabled in browser
System Check (Close the window after completion)
Speed Test
(Close the window after completion)
Finally, play a few minutes of our
test presentation from the,
Professional
Business Development Institute. If this presentation works or does
not work for you, it could be an important clue for us when working out
what's going wrong.
If you're not sure about something
below, leave it blank.